Shipping and Returns

Shipping

We ship within New Zealand using New Zealand Post Courier Post Signature Track and Trace.

We ship internationally using New Zealand Post International Economy Courier, which has a Track and Trace facility for security. Please note that we cannot ship internationally to a PO Box.

For purchases outside of New Zealand, Starfish is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.

Returns

If you are not satisfied with your purchase or if it is the wrong size please contact us at onlinesales@starfish.co.nz or call 04 385 3722 within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to Starfish within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but Starfish will cover the cost of returning the exchange item.

Items must be unworn, have tags attached and shoes must be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.

The return delivery address for Starfish is:
128 Willis Street
Te Aro, Wellington 6011
New Zealand.

Please note that there are no refunds or exchanges on sale items.